We've just rolled out a beta of our website and are soliciting feedback from external customers. We set up a distribution list in Exchange where those emails all come to, but it's not practical. It's difficult to track, it's non threaded and we have different people responding and testing the same items.
We recently installed TFS 2010 to give it a trial run (nobody has ever used TFS before at all nor is anyone really familiar with it) and I have to imagine that you can use TFS to provide this sort of functionality. Is there a paper or website out there that discussion doing this via TFS? Basically what I'm looking for is:
1. User is presented with a webform, fills it out, clicks submit which generates an email sent to us (done)
1b. An auto response message is sent to the user who submits the form (not done as Exhchange distro wont do this without going the public folder route)
2. Instead of the email coming to us, it would go to TFS which would auto-open a ticket
3. All of us would have access to the ticket queue and be able to do the following
a. ask further questions to the end user, have it sent to them automatically, update the ticket with the emails so we can all follow the thread
b. able to reassign the ticket to a backlog, or as a bug to a current iteration or simply close it
I'm an IT guy/project manager rather than a developer but I'm pretty good at following documentation if I can find it for what I'm trying to do. Thanks for any pointers.